Scope of Warranty
Hero Honda Motors Limited warrants all its two–wheelers manufactured/assembled in Dharuhera, Gurgaon and Haridwar Plants, distributed in India and sold through its Authorised dealers to be free, under normal use and condition, from any defect both in material and workmanship, subject to the following terms and conditions.

1. All Hero Honda two-wheelers are warranted for a certain period specified in terms of time and kms from the date of purchase, whichever term gets satisfied earlier.

2. It is mandatory for the customer to avail all free and paid services as per the recommended schedule to be eligible for the warranty benefits.

3. If a defect is observed in any Hero Honda two-wheeler, Hero Honda’s only obligation/liability is to repair or replace those parts which is/are considered to be the cause of malfunction free of charge of both labour and material, when Hero Honda acknowledges that such malfunction has not come out of misuse or improper handling etc. such defective two-wheeler should be brought to the nearest Hero Honda dealer/authorised service centre by the owner for necessary inspection and subsequent repairs.

• If any of the free services or subsequent paid service is not availed as per the recommended service schedule given in the owner’s manual.
• If Hero Honda recommended engine oil SAE- 10 W 30 SJ Grade (JASOMA) is not used.
• To normal wear and tear components like bulbs, electrical wiring, filters, spark plugs, clutch plates, brake shoes, fasteners, shims, washers, oil seals, gaskets, rubber parts, plastic components, chain and sprockets and in case of wheel rim misalignment or bend.
• If there is any damage due to modification or fitting of accessories other than the ones recommended by Hero Honda.
• If the two-wheeler has been used in any competitive events like track races or rallies.
• If there is any damage to the painted surface due to industrial pollution or other extraneous factors.
• For claims made for any consequential damage due to any previous malfunction.
• For normal phenomenon like noise, vibration, oil seepage, which do not affect the performance of the two-wheeler.
• If there is any damaged caused due to usage of improper oil/grease, non genuine parts.
• For two-wheelers which have been used for any commercial purposes as taxi etc.
• For maintenance repairs required due to misuse while driving or due to adulteration of oil, petrol or due to bad road conditions.
• For consumables like oil, grease etc. used during free services or used during warranty repairs.
• If any part of the vehicle is tampered/repaired by unauthorized persons/workshops etc.
• For two-wheelers not used in accordance with the owner’s manual supplied with each two-wheeler by Hero Honda.

Warranty on proprietary items like tyres, tubes & battery etc. will be directly handled by the respective Original Equipment Manufacturers (OEM’s) except AMCO for batteries and Dunlop/Falcon for tyres, tubes. In case of any defect in proprietary items, other than the above two mentioned OEM’s the dealer must approach the branch office/dealer of the respective manufacturers.

For AMCO batteries and Dunlop/Falcon tyres, tubes claims will be accepted at our Authorised Dealership/Service Centres, w.e.f 1st May 2002, as per the mutually agreed terms and conditions between Hero Honda and these two OEM’s. While for other OEM’s in case the claim is not accepted for any invalid reason, then the claim along with the refusal note from the OEM can be sent to the warranty section at Gurgaon Plant after due recommendation of the area service engineer.